Frequently Asked Questions
Everything you need to know about Gear for Good, shipping, and our sustainable mission.
What is the 'Gear for Good' promise?
Our Gear for Good promise means we create durable products as ethically and sustainably as possible, while using a portion of our revenue to support organizations working to alleviate poverty.
What is your return policy?
We offer a 30-day return window for all unwashed and unworn items with original tags. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your gear sooner.
Do you offer a lifetime warranty?
Yes, we stand behind our products with a guaranteed lifetime warranty. If your gear has a manufacturing defect, we will repair, replace, or provide store credit.
How should I clean my Cotopaxi backpack or down jacket?
We recommend spot cleaning backpacks with mild soap and water. For down jackets, use a front-loading washer with down-specific detergent and tumble dry on low with tennis balls to restore loft.
Do you ship internationally?
Currently, we ship to a select number of international countries. Shipping costs and import duties are calculated at checkout based on your specific location.